Privacy Policy

1. Who We Are

This privacy policy sets out how Brockhurst Flooring collects and processes your personal data when you use our website (brockhurstflooring.co.uk) or interact with our business.

Business name: Brockhurst Flooring
Address: 14 Military Road, Gosport, Hampshire PO12 3BU
Email: [email protected]
Phone: 023 9258 4716

2. What Data We Collect

We may collect the following personal data when you contact us or use our services:

• Your name
• Email address
• Telephone number
• Postal address (for site visits and quotes)
• Details of your flooring enquiry

We do not collect any special category data (such as health information, racial or ethnic origin, or political opinions).

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry or request for a quote
• To arrange site visits and provide estimates
• To carry out flooring work you have commissioned
• To communicate with you about your project
• To issue invoices and process payments
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate interests: To respond to enquiries and provide quotations
• Contract: To fulfil our obligations when you commission work from us
• Legal obligation: To meet our accounting and tax obligations
• Consent: Where you have given us explicit permission, for example when submitting an enquiry form

5. How We Store Your Data

Your personal data is stored securely. We keep enquiry records for up to two years after your last contact with us, unless there is an ongoing business relationship. Financial records are retained for six years in accordance with HMRC requirements.

We do not store your data outside of the United Kingdom.

6. Data Sharing

We do not sell, trade or rent your personal data to third parties. We may share your information with:

• Our accountant, for the purposes of bookkeeping and tax compliance
• Suppliers, where necessary to fulfil your order (for example, arranging material deliveries to your property)

Any third parties we share data with are required to handle your information in accordance with data protection law.

7. Cookies

This website does not use cookies for tracking or analytics purposes. No third-party cookies are set. If this changes in the future, we will update this policy and provide appropriate notice.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct any inaccurate data
• Right to erasure: You can ask us to delete your data, subject to legal retention requirements
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a machine-readable format
• Right to object: You can object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected] or call us on 023 9258 4716.

9. Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.